Check availability first
Email and SMS are independent channels. The portal shows whether each channel is currently available; an unavailable provider cannot send messages even when a template is enabled.
Set events and content
- Open Messages for the branch and choose the Croatian or English templates.
- Review the ticket confirmation, queue progress, approaching-turn and call events.
- For progress messages, choose the first position and whether to send on every change or at the selected cadence.
- Edit content only when the defaults do not suit the branch, and preserve the available template variables.
- Save changes and take a test ticket using your own contact details.