How can we help?
Find verified guidance for branch setup, device activation and daily queue operations.
Getting started
From registration and onboarding to your first test ticket.
- From registration to your first active queueThe shortest safe path from a new account to your first fully processed test ticket.
- Registration, email confirmation and approval statusOpen an account, confirm your email and continue correctly when approval is pending.
- Onboarding: business, branches, services and staffWhat to prepare and how to complete all five initial setup steps correctly.
Branch setup
Working hours, channels, the public page and notifications.
- Set working hoursEnter open days, multiple intervals and breaks without overlapping the schedule.
- Web, Kiosk and Staff ticket channelsUnderstand Web, Kiosk and Staff channels, contact rules and closing protection.
- Public branch page and test ticketOpen the public link as a customer and prove the full flow before sharing the page.
- Email, SMS and customer messagesReview available channels, delivery cadence and Croatian or English message content.
Devices and displays
Staff terminals, kiosks and TV displays across one or more devices.
- The difference between Staff terminals, kiosks and TV displaysChoose the right terminal type according to who uses it and what they need to do.
- Activate a terminalGenerate a code in the branch and securely pair a Staff, Kiosk or TV device.
- Multiple Staff, Kiosk and TV devices in one branchAdd several terminals without overwriting sessions between Staff, Kiosk and TV surfaces.
- Replace, disable and reactivate a deviceDisable an old terminal and pair a replacement without leaving old access active.
Daily queue operations
A clear daily process for staff members running the queue.
Team and access
Staff profiles, Staff terminals and access to the business portal.
Troubleshooting
Quick checks when ticket issuing or a terminal does not work as expected.
Could not find the answer?
Tell us the branch, device and step where you became stuck. We can respond faster when you include what you have already checked.