Check the cause in order
- Read the reason on the public page: closed hours, a disabled channel, incomplete setup and full capacity are different problems.
- Under Working hours, confirm there is an open interval for the current day and time.
- Under Channels, confirm Web or Kiosk is enabled and review whether issuing stops before closing.
- Under Devices, confirm there is an active Staff terminal with recent activity.
- Confirm the branch has an active service and at least one active staff profile assigned to it.
- If the queue is projected to be full before closing, complete real services or wait for capacity to clear; do not extend hours blindly.
An open branch is not the same as an open channel
A branch can be physically open while online ticket issuing is deliberately unavailable. Rowomat therefore shows physical opening and new-ticket availability separately.