Set working hours

Enter open days, multiple intervals and breaks without overlapping the schedule.

Set the weekly schedule

  1. In the business portal, open Branches and select the branch you want.
  2. Open Working hours and choose Edit.
  3. Add the opening and closing time for each working day. Use two separate intervals for a break during the day.
  4. Remove every interval from a day when the branch is closed.
  5. Check that intervals do not overlap, then save the changes.

How the schedule affects the queue

Working hours control the public display and whether a new ticket may be issued. Channel rules can also stop issuing before closing or when a new ticket is unlikely to be served before the end of the day.

Working hours are not the only check

Last reviewed: 24 August 2026