Add or edit a profile
- Open Staff in the business portal.
- Choose Add staff member or open the full row for an existing person.
- Edit the name. After choosing a photo, drag the frame, adjust the zoom and confirm the crop; you can replace or remove the photo. Then select branches and status.
- Save the changes. Displays that use the name or photo refresh them automatically; when no photo is present, they show initials.
When a profile is removed from a branch or disabled
- The profile immediately disappears from the kiosk and every new-assignment choice in that branch.
- A private ticket already assigned to that person and still waiting, plus any ticket already called or in service, remain attached to the same person; Rowomat does not move or cancel them.
- The old branch's Staff terminal shows the profile with a Finish existing label, where the person can call an already assigned private ticket and finish a called or in-service ticket.
- In that mode, the person cannot issue a new ticket, call next from the general queue or receive a new assignment.
- When the last such ticket is resolved, the profile automatically disappears from that branch's Staff terminal.
Moving to another branch
If the profile is active, it becomes fully operational in the new branch immediately. The old branch no longer offers it on the kiosk, while its Staff terminal keeps it with a Finish existing label until the final old ticket is resolved.
Disabling preserves history
Rowomat does not currently offer permanent deletion of an operational profile. Disable the profile when the person no longer works there. Completed tickets, durations and audit records remain available for reporting.